Returns & Cancellations
If you wish to return goods, you must inform Eberspacher Direct of your intention to return your order by either telephone, email or post within 14 days of receiving your order.
You will then receive confirmation from Eberspacher Direct and given authorisation to return goods that are in an unopened and unused condition.
Once we have received the returned goods, we will issue you with a full refund of the value of these goods. You will be required to return goods at your cost by an insured and trackable method. If you are unable to arrange a return of goods, we can arrange collection on your behalf but a charge will be made which will be deducted from your total refund.
Cancelling your order
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Orders that have already been processed and shipped cannot be cancelled. You will have to return these goods to Eberspacher Direct upon reception.
c/o Espar Ltd
All costs relating to return shipping of correctly supplied goods shall be the responsibility of the customer.
Eberspacher Direct is not responsible for any shipping/insurance charges related to the return of goods by the customer.
Only unopened and unused goods will be accepted for return. We will not accept goods that have been installed by the customer as these are deemed as used.